We are offering an incredible deal to our loyal customers as a special way of saying “Thank You!” We are proud to introduce our next level customer support package, called ELITE Care.  Our clients are very important to us and deserve the best POS service available. We back up our ELITE Care program with a staff of highly trained industry specialists. Our comprehensive new plan covers your AST POS software, hardware, and service in one convenient solution. And we offer it at a great price to give you total peace of mind!

 

ELITE Care includes the following:


 

Remote Support:

Get access to unlimited phone support, email support, and back-up support to answer your questions and quickly resolve any issues. Forgot how to change your menu? No problem. Need help learning a new software feature? We can help. Want to know how to better manage your inventory? We can show you how.

With a remote login software, on-screen support is available to you immediately. Whether you have a problem that needs fixing or just want instruction on how to use the system. We are just a phone call away!

 


 

On-Site Service:

When things go wrong, you want it fixed by a professional and you want it fixed fast. Your business depends on it! As an ELITE Care client, you will receive priority in the event of an emergency.  Mileage and parts will be charged extra if needed. Say goodbye to expensive hourly on-site support fees!

 


 

Cloud Backup*:

Accidents happen. Computers wear out, get stolen, or perhaps get destroyed in an act of nature. Who knows? While equipment is easily replaced, you may not have time to back up your valuable data – financial reports, client’s data, menu, inventory, payroll, and other essential information.

That’s why we provide secure, confidential, and automatic Cloud Backups for our ELITE Care clients. By having a backup of everything in the cloud, we can help you recover from a complete disaster without any loss of precious information. Additionally, we offer the option to opt-in for archiving your business historical data for up to 5 years, at no extra charge.

 


 

Software Upgrades*:

We are always striving to develop new ideas and innovations to keep our customers ahead of the game. Ongoing development, improvement, and expansion of our Point-of-Sale software means that AST just keeps getting better. We continue to add new features that are most commonly requested.

Any standard customer can get one-time software upgrades for $500, but as an ELITE Care client you get them as often as you like for half off ($250).

 


 

Merchant Card Integration:

For our ELITE Care clients, we provide integration with industry-leading credit card processors, for a one-time activation and setup fee of $250. You get the benefit of using the built-in credit card reader on your POS, which means faster, easier, and more accurate credit card payments.

Most importantly, by integrating with one of our merchants, you eliminate the middleman – which means the lowest rates, fees, and biggest possible savings! We offer the most secured, encrypted, inexpensive and fastest internet PCI Compliant platform. You can process with First Data (FDIS), Heartland (HPS), PayPros (PPI), or Ellamate (RedFin Networks). The choice is yours.

 


 

ELITE Hardware Discount:

We understand searching for all POS hardware such as extra printers, paper, ink, and so on can be time consuming. As an ELITE Care client you receive a special 5% discount on all AST certified and compliant hardware items. Buy all of your POS items from one place, without any hassle.

 


 

* Note: Static IP address required for this feature. A static IP address is usually available for a minimal charge from your Internet Service Provider.  Contact your Internet service providers such as (Comcast, ATT, etc.) for more specific information. You may need a network and hardware upgrades.