AST POS | Support

Google Rating

4.9

07:03 19 Oct 18

We have been using AST-POS Vigore System for the past 8 years and we are extremely satisfied with the performance. The tablets work flawlessly and they have helped the speed of service tremendously in our restaurant. Customization of the POS is easy and continuously updated with new features. The program is very reliable and stable. Tech support answers 24/7. Anytime we needed help, the response was immediate. We highly recommend them for either a new or old business.read more

Diablo Deli San Ramon

05:55 28 Apr 18

Recently purchased a POS system from Amber System Technologies and I would definitely recommend them! Naveen and his staff made the tranition very smooth from our older system. Their product is very stable, user friendly, and reliable. I have never had a problem contacting technical support if I experienced any difficulties during the initial set up.read more

Om Royal

22:20 18 Feb 18

AST has played a vital role to my business success. I have their POS systems in my four locations and I am very much satisfied with them. Any time of day and night their support team is always available. Multiple times I had issues with my internet provider and had to change router frequently they never hesitated to reconfigure per my request as many times as needed. I highly recommend their service and user friendly technology. Thank you AST team for being my valuable vendor.read more

Bobeck Parandian

14:34 06 Feb 18

“I have been a client of Amber systems for over 15 years. I have a full service restaurant and a pizza place. This POS system is a great system. It works well for both my restaurants. For a short period of time we decided to switch and try Revel, to see what all the hype was for cloud based POS….oh boy! bad idea! We installed and used them for less then 2 months. I immediately called Naveen and had him re install his system. We are so happy with Amber Systems and with the continued efforts in upgrading the technology with today’s competitive POS market. I highly recommend this to any business..” - Bobeck Parandian Owner, Bowzer’s Pizza Cafe Jolieread more

My Milkshake 2

09:07 06 Feb 18

We have been using AST for over 7 years now with other businesses as well as this one! Naveen, Mike and Suzanne and the staff are always a quick call away to take care of any issues, transitioning to EMV was a breeze! When shopping around for a POS system i stumbled upon AST through a friend of mine and everything fell into place, when starting a business you need to make sure you can trust your POS system to do what needs to be done and with AST POS i have been very satisfied! AST is without a doubt the best bang for your buck! they have one of the best products out on the market! Keep it up AST!read more

Dan Ferreira

20:35 05 Feb 18

About four years ago we had decided to upgrade our POS System for our pizza restaurant. We are a busy restaurant with 5 POS stations. We found AST POS as we were hoping to use somebody local. The owner Naveen was our main point of contact in the process. He listened to our needs and gave us a very good price offer. Naveen handled our software customization and brought us into his office to test drive the software as it was being developed. It took about three meetings to get the software developed enough for launch at the restaurant. Once we were live we had noticed a few bugs and needs for tweaking the software. Naveen had his staff get on it right away. I highly recommend AST POS. I love their personalized service and ability to talk to the owner directly every time an issue comes up. We have been very satisfied with them.read more

steve kamenis

03:22 05 Feb 18

This review is over do. I WISH THEY WHERE MORE STARS IN Google... I have been with AST POS systems since early 2004…I have nothing but good things to say Who ever is the creator of the program either had a restaurant or worked in the restaurant business because I have looked thru many POS systems when i was looking to buy one I went to a food show in Las Vegas all the ones that I went thru and I would ask for defriend things, yes it did this but no…it can’t do that… I checked with 14 POS systems - software that day So when i meet Naveen right in my back yard less than 30 miles at that time and I asked him if his software can do this or that I got all yes and yes and no problem…and I was okay….well let’s see… Within the first month of working with the AST POS I was really happier, it made my life so much easier .. Later came updates that he would customize everything that I wanted…some 15 years later I have just upgraded all my software in all 8 (PC ) stations and again this is more than I expected…Lots of useful futures in the software, from real life every day restaurant problems, they listen and they care about what the customer wants … This is like going to restaurant and by the time you leave you have the best experience …. That’s very hard to do…. In today’s busy and all about the Benjamins world…( to leave happy from the restaurant and give compliments about the food and the service at the same time).No one understands that Like Naveen does….. he goes out of his way to help someone at 11.00 p.m. or at 7 .a.m. if you are reading this review because you are looking for a POS System I can tell you that this would be the best for your money… I have been in restaurants for more than 40 years…I have seen and heard allot of expensive or unexpensive deals and promises and very little when it comes to delivery and after they get your money its very hard to keep up with what people promise .I will be more than happy to talk to you and answer any question…AST has all my information… You can come on a Friday night to see firsthand between 4 to 8 people working on the system at the same time… so you can see what I am talking about; One more time T H A N K Y O U Naveen.. Thank you Suzan …and the whole team… keep up the good work….YOU ARE THE BEST….. Steve K. Rainbow Pizzaread more

Salla Khan

14:57 04 Feb 18

Great 24/7 service. I called him at 5 a.m eastern time and he answered my call in California and took care of my POS issue. He was very helpful and knowledgeable. I couldn’t open the store without his help. I really appreciated his help.read more

bino jacob

20:18 03 Feb 18

I own and operate multiple restaurants in the bay area. I have been working with ASTPOS and Naveen in particular for over 10years. I have been very happy with products we have and the service we got from ASTPOS. Their service is spot on, and got answers or solved my issues at all time of the day and nights. I got to speak to a person on the phone every time I call with my problems. We also use them for credit card needs and been very happy with the service they provided. ASTPOS have been very reasonable in pricing for equipments when we got them. I would recommend ASTPOS to anybody require their servicesread more

Constantino Anezinos

19:52 03 Feb 18

First and foremost I have been with AST for almost 10 years -- I have been approached with other systems, but nothing has compared to their product. I have even tried other systems side by side in the stores and I always find myself, going to the AST system. When it came time for us to decide on a POS system, we took many factors into account-- price/eaze of use and customer support. The latter being the most important. I love that they are so accessible, other pizzerias deal with other POS companies and have to wait hours on hold for support-- With AST they are a simple call/text away and generally respond within minutes. The other problem we faced with multiple locations was the ability to access them all remotely--thankfully the AURA dashboard allows us to do just that, we can remotely access all locations from our phone- which drastically simplifies our life. The next direction for us is to incorporate AST new EMV technology for our delivery drivers, so we can avoid charge backs on our deliveries, I am very excited for what is next with ASTread more

LADI MUSAFAR

08:56 03 Feb 18

I've been a customer since day 1. I might be there first or second customer . Solid system I've been very happy with there Linux based pos.read more

shaker abukishk

20:38 22 Dec 17

excellent customer service and follow up on technical issues. prompt

Reema Bains

23:11 23 Oct 17

After years of a nightmare windows based system with tons of technical difficulties and poor tech support I decided to make the switch and I am so happy I did. My only regret is I wish I would have done it sooner. Not only did we get everything we wanted in a system but we also get the best tech support you can ask for.read more

Marcelo Goto

22:43 16 Oct 17

Very helpful. Supper friendly. Always try and save the costumers money with the products. They are very intelligent. The main tech witch I forget his name. Very smart! Know what his doing! Keep it up!! Thank you guys!read more

allen Alaee

14:35 25 Aug 17

I've been with AST for last seven years, very happy that I switched with them, not only it's very affordable but so easy to work with. My productivity is high since it takes much less time to train an employee. When there is an issue or have a question I get immediate response from the company. I highly recommend AST POS system.read more

Khalid Amin

02:41 24 Aug 17

Pros: Its been wonderful working with ASTPOS for many many years and to say the least they are bunch of professionals who knows what they are doing. The CEO Naveen always motivated by bringing new updates so we can be in better control and work as smooth as possible. Astpos System has worked very well in our restaurants with great support. Cons: There aren't any we can think of. Advise to Management Keep up the good work.read more

Cesars Bistro

15:22 22 Aug 17

We totally recommend to get an AST POS System, we got it almost 3 years ago and it has worked very well in our restaurant. But most importantly is the great support that we have been getting since we bought it, Naveen the owner and all his staff have been always available for anything that we have needed even during the weekends. They also have done all the updates to the software remotely. People like you guys deserve all the success, thanks for everything! -Luz Torres, Owner Cesar´s Bistro Long Beach, CAread more

Rick Padilla

19:07 13 Jul 17

Easy to use Point of Sale system, Naveen and Susan are always there to help and provide their knowledge. Always enjoy working with them.read more

Delhi Diner

20:22 11 Jul 17

Using this product since past almost 3 years . Being a very diligent and picky buyer for such products ,I did my home work for almost 3 months .There were plenty of other products available which were offered FREE but with added costs to related services . Here was a product which was not offered free but with plenty of great features and moreover the sales team was willing to customize it per our needs . I think this was the best decision made .The product itself is excellent and to top it off ,the customers service is incredible . I would highly recommend this POS for the businesses both start ups as well as established ones which are looking for a change over . Thanksread more

Arlene Magallon

00:04 07 Jul 17

The entire team at AST is always very kind and attentive. Always quick to answer any questions I might have regarding my system. They have been providing by business service for the last 10 years! I intend to keep using them as my business growsread more

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